Contact Us & FAQs

To unsubscribe our emails, click "Unsubscribe" located at the bottom of one of our marketing emails.

To unsubscribe from our text message system, reply "STOP" to one of our text messages on your phone.

Customers are not automatically signed up for EC Insider. If you are an existing customer, Log onto your ErinCondren.com account and go to the ‘Update Info’ section within 'My Account'. Scroll down and toggle the Insider Status to "ACTIVE". To ensure you’ll get all the latest promotions and product releases, make sure you’re signed up for our newsletter!

For new customers, sign up for an Erin Condren account and make sure you check off the boxes to participate in the EC Insider rewards program. That’s it! Now you’ll be earning points and redeeming awards!

Please contact Customer Service to help update your email address.

• During cover personalization, scroll down past the name personalization option to the blank photo boxes with the + symbol.
• Click on each box to customize and add a photo.
• Select "Upload Photos", "Or Fill With Color." Please note: If you're logged into your EC Account and have used our photo upload tool before, you should see those images under the "Local Device" tab.
• Once an image has been uploaded, click on the image to edit the photo and then click "Add Photo To Design".
• The photo will appear on the cover design when it has been successfully added.

For the absolute best print quality for all cover sizes A5, 7x9, and 8.5x11, our designers recommend that photos be 300ppi (think professional photography). Most modern mobile devices, however, are able to shoot great photos.

Every order comes with a cancellation window provided at checkout. You may cancel your order within the given cancellation window, or contact Customer Service for assistance.

We are committed to optimizing our customers' shipping experience and work with a variety of carriers — from DHL to FedEx to UPS, USPS, and others — to give customers the most effective shipping vendor for their selected delivery area and preferred shipping speed at the time the order is placed. Rest assured, we're doing everything on our end to get your EC packages to your door as quickly and efficiently as possible.

All products are processed in our Austin facility. Pickup is not currently an option.

Most of our orders will ship within 3-6 business days. During peak seasonal times, that window may extend to 7-10 days. We will always provide the most accurate estimated shipping window to you before your order is completed at checkout and make it available to you in your order history for quick reference.

Yes, we ship to P.O. boxes. Please select Economy as your shipping method. For APO/DPO and international P.O. boxes, we recommend using a physical address instead to avoid shipping delays.

To track your package, log in to your account to view your order history. Click the "view" button on your order number to view your order status. If your package has shipped, a tracking number will be provided to you.

Expedited shipping refers only to the package's travel time once it’s ready to ship from our shipping dock to your delivery address, not the production process itself. Once your order is placed, it goes through our in-house production process, is packaged with care, and then is finally handed over to our shipping carrier where it goes out via the method you selected.

Most of our orders will ship within 3-6 business days. During peak seasonal times, that window may extend to 7-10 days. We will always provide the most accurate estimated shipping window to you before your order is completed at checkout and make it available to you in your order history for quick reference.

If our system is not accepting your address, please use the suggested address and/or double-check you have the correct address via Google.

We formerly offered incentives when you reached 5th and 10th orders. These rewards are not going away, but simply are being folded into our EC Insiders rewards program. Our EC Insiders program rewards you for every purchase, not select purchases so you can receive rewards before hitting benchmarks! The last day to use the existing codes for 5th & 10th orders is September 30th, 2019. We will still honor the reward for your 20th order. To find out about the latest Erin Condren news & promotions, be sure to sign up for our newsletters to get the latest EC Insider emails on sneak peeks, early access, double points & more!

You can view our current promotions here, our current sale items here, and you can get deal alerts sent directly to you via email by signing up here.

Click here for detailed information on our rewards program!

You can combine EC Insider coupons with EC gift cards & EC referral codes, but please note that it cannot be combined with any promotion codes, including the 15% off first purchase and sign-up coupon code..

Once you have personalized your order and have proceeded to checkout, you will reach the "Payment Information" page. Select either “Use Gift Certificates & Balance” or “Promo or Rewards Code,” then select or manually enter your code, then hit “Apply.” For any remaining balance, your credit card will NOT be charged until you “Confirm Order” on the next screen. For more information on how to earn and redeem EC Insider rewards points, visit your account page and click “Rewards” or visit our EC Insider page.

Credit Vouchers refers to EC store credit that is placed directly on a customer's account as an available balance. Credit Vouchers do not have expiration dates and are applicable towards tax and shipping. Credit Vouchers can be combined with other gift cards, coupons, discounts, and promotions.

How to Access and Use Your Store Credit/Credit Voucher:

Some codes have limitations, so be sure to read the fine print! Certain codes work only for specific products, some codes have a one-time use and all codes have defined expiration dates. Please be sure to read the fine print! Note that all promos exclude bundles, polaroid, eGift Cards, Gift Cards, shipping, taxes & customs fees

Credit Vouchers, eGift Cards and EC Gift Cards can be combined with other gift cards, coupons, discounts, and promotions. Coupon codes generally cannot be combined with other Coupon Codes.

Yes we do!

At ErinCondren.com (“EC”), our customers' privacy and security is our top priority. We take any and all security concerns seriously and investigate each one individually. We continually revamp all of our systems and security processes to ensure state of the art security and monitoring based on the latest technology available. We use industry leading platforms, including Amazon Web Services for website hosting, and PayPal for payment processing, and Alert Logic for network and traffic monitoring. We periodically regenerate all client-side SSL certificates which employ the latest encryption algorithms.

We have performed multiple full-site security audits through external security experts including Trustwave and StratumPoint. There were no issues found related to payment processing or customer data. We have also done thorough reviews of all internal and external payment processes and have found no system or process issues. Our process leverages our trusted payment gateway partner, Authorize.net, to process all credit card transactions. When credit card information is entered on our payments page it is passed directly to Authorize.net through SSL encryption standards, and remains encrypted at all times. At no time do we have direct access to payment information and we do not store ANY customer credit card information on our servers or on any EC databases.

We are committed to continuing to improve the customer experience and protecting customer's privacy. Please let us know if you have any further concerns.

Most of the time this error is caused due to an Address Verification System (AVS) mismatch, meaning the billing address or billing name provided does not match what’s entered at checkout. Please double-check that your billing address and/or billing name matches the card’s information exactly and correct it at checkout. Please note that discrepancies may cause your card to decline. If that happens, your funds will automatically be released within 24-48 hrs.

Afterpay is a service that allows customers the ability to make purchases now and pay them later, in 4 equal installments every two weeks with 0 interest.

Shop on ErinCondren.com and go to check out. At checkout, select Afterpay as your payment option. You will then be directed to the Afterpay website to register and provide payment details there. If you’ve used Afterpay before and have an existing account, just log in. Once logged in, finish completing your order.

Afterpay can only be used on purchases made on ErinCondren.com. It is not available in any of our retail locations.

All Afterpay customers are required to make the initial payment at the time of purchase. The remaining three payments will be deducted automatically every 2 weeks from the selected payment method. If you want to pay off the balance early, simply log into your Afterpay account and do so. This will then adjust the amount owed and automatically deducted every 2 weeks.

There are no service fees or interest associated with using the Afterpay installment feature. However, if a payment is not paid prior to the due date, you will be responsible for a late fee. View full details here: https://www.afterpay.com/purchase-payment-agreement

Yes. You can use an Erin Condren gift card in conjunction with Afterpay, but you must apply the entirety of your gift card balance. The Afterpay installment amount would be the cart total minus the funds available on your gift card.

To make an Afterpay account, you must be over 18 and a resident of the United States. For full Afterpay terms, click here. https://www.afterpay.com/purchase-payment-agreement

Afterpay orders are delivered with standard shipping timeframes like any other order from ErinCondren. It is not held for any reason because you're using Afterpay.

Afterpay is not available on purchases of subscription products, Seasonal Surprise Boxes, gift cards or e-gift cards. If your order contains one of these items, please purchase that separately.

We typically issue refunds within 24-48 business hours of when the returned product is received. However, we have found that it takes 5-10 business days for a refund to reflect in your bank account, depending on your banking institution.

At this time, we do not accept returns on products purchased at third-party retailers. Please contact the customer service department at the retailer where you made your purchase for further assistance.

• Please contact customer service to request a return and receive a prepaid shipping label via email.
• Once you receive your return shipping label, download and print it, then attach it to your return package.
• Drop your labeled return package at the nearest post office, and track it via the provided tracking number.
• Once your return has been received, the order will be checked by our team and your store credit/refund will be processed.*

*For faster results, we ask that you please notify our team once your package has been dropped off or once tracking shows as delivered to our facility.

(Please note some items may not be eligible for return if they have been personalized or used, and/or not in the original packaging. Issues should be reported no more than 30 days from delivery.)

Due to the customized nature of bulk orders, corporate gifting, and group sales orders, we are unable to accept such returns.

We have retail stores in Irvine, California, Austin, Texas and our products are sold on Amazon and in select Target, Barnes & Noble, and Container Stores in the US.

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