Specifics, Shipping & Errors


Each Design is a Snowflake
Nearly all the items on the site are custom made to order, so the final product you receive may vary in appearance in terms of letter/word spacing and layout, but we‘ve made every effort to try to give you the best possible idea of what your information will look like on your item. Yellow and Blue still make Green! We‘ve tried to reproduce all images and colors on the site as accurately as possible, but due to the inherent differences between how colors are displayed from monitor to monitor, the printed product may be slightly different 
   
Paying by Credit Card
erincondren.com gladly accepts Visa, MasterCard, Discover and American Express. We do not add any credit card surcharges. Please see our Privacy Policy for more information about your credit card safety. 
   
Order Confirmation
Shortly after placing an order you will receive an email confirming that it was received. These sometimes get stuck in spam filters. If you do not receive a confirmation email, your order was not placed, your items will still be in your shopping bag. We process orders as quickly as possible, and if we need any clarification regarding an order we‘ll contact you. You will receive another email when your order has shipped. You may also use the site‘s order status feature located in your account options after logging in. 
   
Status of an Order
Orders typically takes 7 days or so to customize the designs to your specifications. Products that require a proof may take longer if there are multiple revisions or the proof is not approved right away. Growth Charts, Canvas, Lucite Trays and iPhone Cases may take a little longer as well. 

Check the storefront the day you place your order for the expected ship date. Additionally, you can log into your account and check the status of your order by clicking order history / re-order link found at the top of the page. If you need more information, please use the Support form. Be sure to in include your invoice number. 
   

Shipping Method 
All orders are shipped via FedEx Ground, Priority or Overnight based on your selection at checkout. When the "ship to" address is a PO box, orders are shipped via FedEx Smartpost which normally arrives 8-12 days after leaving the studio.    
   
Shipping Costs 
Shipping costs vary by product weight, distance from our facility in Hawthorne, California and level of delivery service selected. Check the FedEx website for ground transit times shipping from zip code 90250.    
   

International Shipping 
We are thrilled to be sharing our happy products with international customers! Just be aware that tariffs and taxes are not implemented by our company, but federal government policies that are beyond our control. Please expect additional monies to be collected at the time of delivery to pay for government taxes and tariffs.  


Gift Bags

If your order is a gift being shipped directly to the recipient you can choose to gift bag the entire order. This option is found on the Shopping Cart page while checking out. If you choose this option all items in the order will be wrapped and placed inside our jute gift bag, then boxed up and shipped the the recipient. 
   
Errors 
Even though we check and double check every order before it leaves the office it‘s true, sometimes a typo or mistake does reach a customer. So sorry! We‘re more than happy to correct it for you. If you receive your order and it differs from your invoice please fill out the Contact Us form. Be sure to include your invoice number and full details on which item is incorrect and how it should correctly read. Reprints are  processed as soon as possible!